Resolved tickets with resolution notes
The full diagnose-and-fix sequence, de-identified.
ConnectWiseAutotaskHaloPSAZendesk
For Canadian MSPs & IT services firms
Years of resolved tickets are training data. Your clients' secrets aren't
Short answer: Canadian MSPs and IT services firms can license resolved tickets with resolution notes, runbooks, change records and internal scripts to AI developers building IT agents. Credentials, client network details, client data and end-user personal information are removed or excluded under client contracts and PIPEDA. Buyers such as Turing and Centific list ticket and IT service management data.
AI developers building IT agents want real ticket histories, the fixes behind them and the runbooks your techs rely on. We help Canadian MSPs strip out credentials and client data and license the operational record.
Last updated · Sources linked inline · Buyer figures observed Oct 16, 2026
Free to start. No files or logins needed.
How does licensing work for an IT services firm or MSP?
In four steps, with no cost to start: share the basics, scope what the firm owns, get matched to buyers whose published criteria fit, then sign directly with the buyer, who pays you.
Tell us the basics
Headcount, years of records and the systems you use. No files, no logins, no client names.
We map what's yours
We check MSAs and data processing terms, then scope out credentials, client data and anything security-sensitive.
We match you to buyers
Only programs whose published criteria fit a Canadian IT services firm or MSP of your size and record language.
You sign with the buyer
The buyer handles de-identification under a written agreement and pays your firm directly. You keep your originals.
What records do AI buyers want from IT services firms and MSPs?
The records buyers ask MSPs for: Tickets that show the problem, the troubleshooting and the fix are the core asset.
Runbooks and documentation
Standard procedures, with every secret and client-specific detail removed.
IT GlueHuduConfluence
Change and incident records
How changes are planned, approved and rolled back.
Jira Service ManagementConnectWise
Scripts and automation
Internal PowerShell and automation libraries, scanned for secrets.
GitHubAzure DevOps
Monitoring and alert history
Alert-to-action patterns without network identifiers.
NinjaOneN-able
Which AI buyers accept IT services firms and MSPs, and what do they pay?
Buyer programs that list IT and ticket data. Public terms only. Canadian eligibility is confirmed buyer by buyer, because several programs say they prioritize US companies.
| Buyer | What they publish | Who they say qualifies | Source |
|---|---|---|---|
| Centific | No amounts published; pays on acceptance and covers extraction and anonymization costs. As published · verify | Lists operational data in finance and accounting, IT service management, people operations and sales workflows. | Buyer page via Who Sells Data register, observed Oct 16, 2026 |
| Turing (Project Lazarus) | A single payment of up to $1M, confirmed after sampling (usually within a week). As published · verify | Operating, winding-down or closed companies. Wants communications, tickets, wikis and databases; code alone doesn't qualify. | Buyer page via Who Sells Data register, observed Oct 16, 2026 |
| Collinear AI | No amounts published; initial range quoted within a day. As published · verify | Code plus business-app history (e.g., pull requests linked to tickets). Price rises with 15+ peak staff and several tools. | Buyer page via Who Sells Data register, observed Oct 16, 2026 |
| micro1 | Published tiers of $100K+, $500K+ and $1M+ (its referral page cites $100K–$2M+ for approved packages). As published · verify | 30+ employees. US companies prioritized, then other Western markets; primarily English. | Buyer page via Who Sells Data register, observed Oct 16, 2026 |
Amounts are each buyer's own published ranges, ceilings or tiers, not offers, and they change. Most buyers are US companies and don't always state a currency, so confirm it in writing. Buyer names describe their public programs only. How the process works.
The Canadian line for IT services firms and MSPs
What can't a Canadian IT services firm or MSP license?
Credentials and client environments never leave. For MSPs, the risk isn't only privacy; it's security. We treat both as hard limits.
- MSAs and data processing terms. Client contracts usually limit what you can do with client data. We scope only the operational record the contracts allow.
- PIPEDA and provincial law. Tickets name end users and include their contact details. Those are removed before sampling, and PIPEDA applies to the cross-border transfer.
- Security. Passwords, keys, IP addresses, network diagrams and vulnerability details are stripped or excluded.
- Quebec's Law 25. If you serve Quebec clients, a privacy impact assessment applies before de-identified information leaves Quebec.
Sources: OPC: privacy laws in Canada · Commission d'accès à l'information du Québec
Never included, for any IT services firm or MSP
- Passwords, keys, tokens and MFA seeds
- Client network diagrams, IP ranges and firewall configs
- Client data from backups or file shares
- Security incident details that identify a client
- End-user names and contact details
- Anything a client contract keeps confidential
General information, not legal advice. We ask every firm to confirm scope with its own counsel or regulator before signing.
What does a typical IT services firm or MSP deal look like?
An illustrative case: a 25-person Winnipeg MSP with 11 years of tickets in ConnectWise and documentation in IT Glue. Credentials and network details are stripped and client names replaced. The licensable set is resolved tickets, runbooks and change records. Firms this size sit in the entry band buyers publish ($100K+), with Turing (tickets and wikis) and Centific (IT service management) as likely fits.
Illustrative only. Bands come from buyers' published tiers; not an offer or a valuation.
What do MSPs ask?
Won't clients object?
Some contracts require their consent. We check yours, and the scope excludes anything that identifies a client.
How are secrets removed?
Buyers de-identify under a written agreement. We also ask that secrets scanning runs before any export, and we flag high-risk sources.
What does it cost?
Nothing to start. The estimate and the first call are free, and any terms are set out in writing before you sign anything.
Which guides help MSPs?
Start with the pillar guide: licensing your firm's data to AI in Canada.
What could your ticket history be worth?
Three answers give you a rough range based on what buyers publish. Add your details if you want us to follow up. There's no cost to start.